WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM:

This undergraduate (Young Apprenticeship Program) position sits within SITA’s Standard Order Team (SOT) and reports to the SOT Team Lead.The SOT Americas team supports SITA customers across North, Central, and South America, working closely with Sales and Operations on requests related to existing contracts.

In this role, you will support SOT colleagues with administrative and coordination tasks that help keep the team running smoothly and efficiently. This is a great opportunity to learn in a collaborative environment, working with colleagues from different teams and departments.

This role requires frequent interaction with multiple teams and is best suited for someone who enjoys working collaboratively rather than independently.

At SITA, collaboration drives success — and you will be part of it from day one.

WHAT YOU WILL DO :

• Keep email repositories and team files organized and up to date
• Monitor the lifecycle of requests, ensuring progress and following up on pending actions
• Prepare simple reports and business statistics (e.g., request volume, response times, data quality)
• Support the team in identifying opportunities for process improvement
• As you gain experience, assist with additional tasks such as:
  • Requesting quotes from suppliers
  • Verifying equipment deliveries
  • Confirming invoice issuance

WHO YOUY ARE:

• High school diploma or currently enrolled in a college/university program
• Basic knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Good written and verbal communication skills
• Strong organization and attention to detail
• Interest in administrative and process-oriented tasks
• Willingness to follow guidelines, procedures, and structured processes
• Enjoy working in a team and collaborating with colleagues across different departments
• Positive attitude and ability to work in a dynamic, fast-paced environment

NICE TO HAVE:

• Some experience with administrative tasks (emails, documents, spreadsheets)
• Ability to manage more than one task at a time
• English (intermediate level or higher)

WHAT WE OFFER

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🚀 Professional Development: Level up your skills with our training platforms

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.