Solutions Consultant – SaaS
Location: Denver, Colorado, US (Remote available)Our Solutions Consultants play a key role in delivering a smooth, confident onboarding experience for our customers.Your ability to understand complex requirements, build strong relationships, and guide customers through configuration and adoption will directly influence the success of our products in the real world. You’ll join a collaborative, supportive team that values clear communication, shared success and a positive working culture.If you enjoy solving problems, working closely with customers, and shaping how they experience a product, you’ll thrive here.
About us:myairops is a leader in SaaS solutions for the aviation industry, supporting customers worldwide across corporate flight departments, charter brokers, medical providers, military operations and business aviation. We build innovative, web‑delivered software and connected mobile applications that solve complex operational challenges.We’re a team of experts, optimists and problem‑solvers who value communication, respect and shared success. If you want to be part of an ambitious, growing company with a strong culture, this is the place to be.
More about the role:As a Solutions Consultant, you’ll guide customers through the full onboarding journey; from initial engagement through configuration, implementation and early adoption. You’ll work closely with business development, engineering, product and support teams to ensure a seamless transition from interest to go‑live.You’ll deliver engaging product demonstrations, translate complex requirements into clear configuration steps, and act as a trusted advisor throughout onboarding and hypercare.This role blends technical understanding, communication skills and a passion for helping customers succeed.
Primary Responsibilities include, but are not limited to:
- Lead customers through onboarding, configuration and early adoption of the myairops product suite.
- Deliver clear, credible and engaging product demonstrations tailored to customer needs.
- Act as a Subject Matter Expert and trusted advisor throughout onboarding and hypercare.
- Translate customer requirements into actionable configuration, solution opportunities and implementation steps.
- Collaborate with business development, product, engineering and support teams to ensure a smooth customer journey.
- Support customers in understanding system behaviour, workflows and best‑practice usage.
- Identify opportunities to optimise configuration and improve customer outcomes.
- Document configuration decisions and solution approaches to support long‑term customer success.
- Represent the Solutions function within the wider team and act as a point of contact for onboarding‑related queries.
- Contribute to continuous improvement of onboarding processes, tools and documentation.
Skills, Qualifications and Experience required:Essential: - Strong understanding of software product functionality and how UI behaviour maps to backend processes.
- Confident communicator able to work effectively with both technical and non‑technical stakeholders.
- Experience delivering product demonstrations in a clear, credible and engaging way.
- Ability to apply system configuration principles using industry knowledge, product expertise and customer requirements.
- Significant customer management experience, including interpreting complex requirements and identifying solution opportunities.
- Experience working with integrations or implementations of cloud‑based systems.
Advantageous:- Experience with complex software platforms requiring tailored client solutions.
- Familiarity with Jira, VSTS or similar tools.
- Understanding of project management fundamentals.
Additional Information:Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days, your application has been unsuccessful on this occasion.We are unable to offer visa sponsorship for this role.
