WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95 of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM: Business Operations Graduate

We have a rich heritage of over 25 years in delivering cutting-edge border management solutions and today, these cover the entire passenger journey, end-to-end. We enable borders with seamless processes and robust security that create an environment of trust and efficiency. We enable more than 2.2 billion traveler journeys every year (that’s 85 of all international air passengers), seamlessly integrating with over 600 airlines through our ‘single window’ gateway. We are proud to be the trusted partner for more than 70 governments, including all G20 nations.

The Business Operations Graduate reports to the SITA at Borders Head of Business Operations (HBO) who is responsible for managing the operations of the business, including the execution and management of our business goals, strategic initiatives and internal communications. This varied role will provide the graduate with the opportunity to collaborate across other functions within the business unit including strategy, customer growth, spaneting, project delivery, product management and commercial.

WHY WE NEED YOU

Your role will be to support the Head of Business Operations, in executing specific business tasks to support the day-to-day operations of the business as well as strategic and transformational initiatives.

WHATs IN IT FOR YOU

In return you will get a birds-eye view of what it takes to grow and run an organization and can have real input into decisions that affect the business. You will closely interact with the HBO and the leadership team as well as colleagues across all departments based around the world. This role is a unique opportunity to grow, shadowing the companys management while being at the heart of the global technology company in the Air Transport Industry. This kind of hands-on experience can springboard someones career.

WHAT YOU WILL DO:

• Supporting operational and strategic projects related to the running of the Borders business under the direction of the Head of Business Operations.
• Internal employee communications including managing the internal communications calendar, creating newsletters, emails, surveys, presentations, videos, organizing internal events such as staff calls, monitoring the communications mailbox, promoting news on our internal chat forum.
• Knowledge Management, managing and building content on our internal sharepoint, including organization charts and team charters.
• Maintain the SITA at Borders Operating Framework to support effective collaboration across our teams.
• Organize meetings, including preparation of agendas, co-ordination of logistics, compilation and distribution of documentation and presentations, handle follow-up actions where necessary.

EXPERIENCE:

• Business management, Marketing or Human Resources related degree or strong preference for a career in these professions.
• Worked as part of a busy team in a customer-orientated environment, strong at multi-tasking and dealing with people at all levels in an organisation.

COMPETENCIES:

• Excellent English with fluency in a non-English language an advantage.
• Proficient in Microsoft 365, especially MS Teams, Sharepoint and PowerPoint.
• Works well independently and confident to liaise with international teams.
• Detail-oriented with a willingness to learn and grow in a fast-paced environment.

NICE-TO-HAVE:

• Creative skills, both written and visual, and content management experience, perhaps from an educational or business environment.
• Experience or interest in aviation, security, customs, and border management.

WHAT TO EXPECT:

• This role provides a supportive environment for a recent graduate to gain hands-on experience in a busy business unit within the border management IT sector.
• Great exposure to different teams and technologies.
• Be a part of SITA’s graduate community – both local and global.
• Have access to technical and soft skills development training.
• A formal career path in one of our profession workstreams.
• Assigned to a buddy that will guide you throughout your graduate experience.

WHAT WE OFFER:

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

🏡 Flex-week: Work from home up to 2 days/week (depending on your Teams needs).

⌚ Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year!

🙌🏽 Competitive benefits according to the local spanet

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.