Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  It’s important to know that

Precision is key: This role demands a meticulous eye for detail, ensuring even the smallest payroll discrepancies are caught and corrected in a highly complex environment.Innovation drives success: Were looking for a proactive thinker who approaches challenges with creativity and determination, always seeking smarter, more efficient ways to get things done.Adaptability is essential: The ideal candidate thrives in a fast-paced setting, juggling multiple responsibilities while expertly navigating the nuances of various union agreements and regulations.

Process refund and credit requests promptly in accordance with regulatory requirements and Air Canada policies.Apply established procedures, training materials, and reference documents to complete refund and credit functions accurately.Determine refund/credit eligibility using manuals, tariffs, fare rules, and pricing resources.Review customer requests and conduct research to provide accurate and appropriate responses.Apply relevant policies and fare rules to issue correct refunds or decline ineligible requests.Build and maintain strong working relationships with internal departments and external partners.Communicate with customers via email and telephone in a professional and service‑oriented manner.

Strong organizational skillsExcellent written and verbal communication skillsHigh degree of interpersonal skillsStrong customer service skillsAbility to work independently and in a team environmentGood judgement and ability to prioritize duties/tasksProficient in multi-taskingProficient in Microsoft Office, Excel experience requiredAbility to learn and use various industry specific computer programsTravel and Tourism Diploma (asset)Experience in the airline or travel industry
Knowledge of ticketing, fares, fare rules, and taxation (asset)Tariff trainingFamiliarity with airline and city codes Experience with GDS or reservation systems
Ability to represent the airline with professionalism, representing the best of the Air Canada brandMinimum one (1) year office experienceAccounting knowledge, an asset

Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more. 

Linguistic Requirements

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.