Org Marketing Statement

Position Summary

Customer Service Representative is responsible for achieving division business objectives as well as to meet customer performance expectations and managing designated customer accounts. Interprets customer requests, investigates complaints, and clearly articulates the voice of the customers to team leads and various departments to achieve premier customer experience.

Responsibilities

Essential Duties and Responsibilities:

• Interact daily with customers, production, logistics, and inside sales team to effectively meet Parker’s customer experience.
• Respond/ Resolve customer inquiries, including but not limited to order status, order entry, account status, and sales promotions via phone or Salesforce.
• Process all customer orders received via EDI, PH Connect, Phone, Fax and/or Email through order entry system (MSSV) efficiently and error free
• Collaborate with Manufacturing and Planning Team to ensure the lead times and min/max quantities of each order are acceptable for both parties
• Coordinates with relevant functions on technical and/or quality issues, data requirements, and other business as applicable.
• Check stock, provide availability dates and/or freight quotes upon request of the customer
• Provide quotes using Siebel or Price Book
• Participate in training sessions, meetings, skill building and professional development classes.
• Maintain small to medium accounts with low-medium complexity
• Contributes to team effort by accomplishing related results as needed
• Other duties or cross-functional responsibilities as required.

Qualifications

Qualifications

• 2 years customer experience 

• High school diploma or general education degree (GED)

• Excellent interpersonal and communication skills

• Ability to work effectively with cross-functional departments including but not limited to Pricing, Sales, Administration, Logistics, Finance, Quality, Marketing, Distribution and Territory Managers.

   

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in spanets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range:  $24.73/hr to $41.22/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans 

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 
• 401(k) Plan with company matching contributions at 100 of the first 5 of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3 of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays. 

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free WorkplaceIn accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.